Terms, Consent & Privacy Agreement
Last updated: April 2026
About Middleton Physio
Owner/Physiotherapist: Calum Middleton | HCPC No: PH125434
Associate Physiotherapist: Adam Downing | HCPC No: PH126015
Address: 19–23 Field Street, Shepshed, Loughborough LE12 9AL
Email: info@middletonphysio.co.uk
Phone: 07939 005 073
Middleton Physio provides evidence-based physiotherapy assessment, treatment, and advice in-person and online. All care is delivered by HCPC-registered physiotherapists working under the Middleton Physio associate model and is covered by appropriate professional liability and public indemnity insurance.
Middleton Physio is operated by Calum Middleton, with associate physiotherapists working independently under the Middleton Physio brand. Each physiotherapist is responsible for their own clinical practice, professional registration, insurance, and all aspects of the care they provide.
Clinicians
Calum Middleton | HCPC No: PH125434 (Clinic Owner / Physiotherapist)
Adam Downing | HCPC No: PH126105 (Associate Physiotherapist)
3. Scope of Practice
The physiotherapist is trained to recognise when a condition falls outside their musculoskeletal scope of practice. Where appropriate, you may be referred to your GP or another healthcare professional for further investigation or management.
Middleton Physio does not provide emergency care. In an emergency, please contact 999 or attend your nearest emergency department.
4. Fees & Payment
Initial appointment (approx. 40 minutes): £65
Follow-up appointment (approx. 40 minutes): £65
Payment terms:
Online bookings: payment in full prior to appointment
In-person: payment at time of appointment (card or cash)
Prices may change with reasonable notice.
5. Patient Eligibility
Eligibility may vary depending on the treating physiotherapist.
Services are available to individuals aged 16 and over who are able to provide informed consent in accordance with UK law. Both physiotherapists within Middleton Physio routinely see patients aged 16 and over.
Patients under the age of 16 may be seen on a case-by-case basis where clinically appropriate. In these cases, consent must be provided by a parent or legal guardian, and a parent or guardian may be required to attend or remain present during the appointment where clinically or safeguarding appropriate.
6. Patient Responsibilities
You agree to:
Provide accurate and complete information about your condition
Complete any required forms honestly
Follow advice and exercise guidance to the best of your ability
7. Consent to Treatment
By attending or booking an appointment, you consent to assessment and treatment by the physiotherapist you are booked with.
You may:
Ask questions at any time
Decline or stop treatment at any point
Request a chaperone where appropriate
8. Clothing & Examination
Some assessments may require exposure of the area being treated. This will always be done with your consent.
Please wear appropriate clothing:
Upper body: vest or sports top
Lower body: shorts where possible
9. Cancellations & Missed Appointments
A minimum of 24 hours’ notice is required for cancellations.
Late cancellations or missed appointments may be charged in full, except in exceptional circumstances.
10. Confidentiality & Data Protection
Your information is handled in accordance with UK GDPR (2018) and professional confidentiality standards.
Records are stored securely in Cliniko (encrypted system with two-factor authentication)
No data is stored locally on personal devices
Information is only shared with your consent or where required by law
You have the right to request access to your records.
11. Record Retention
Adults: minimum 8 years after last contact
Under 18s: until age 25
12. Communication
You may receive communication via SMS, email, or WhatsApp relating to:
Appointments
Exercise programmes
Clinical follow-up
These platforms are not fully secure and should not be used for emergencies.
Marketing messages can be opted out of at any time.
13. Online Physiotherapy
Online physiotherapy is provided using platforms such as Microsoft Teams or WhatsApp.
You are responsible for:
Having a stable internet connection
Suitable device with camera and audio
Online consultations have limitations and may not fully replace in-person assessment. In some cases, an in-person review may be required.
14. Liability
Middleton Physio provides care in line with professional standards and reasonable skill and care.
We cannot guarantee specific outcomes. We are not liable for any loss or deterioration unless caused by proven negligence or as otherwise required by law.
15. Clinical Audit & Quality Improvement
Anonymised data may be used for audit and service improvement purposes.
No identifiable information is used without your consent.
16. Photography & Video
With your consent, photos or videos may be taken for clinical records or educational purposes.
Consent can be withdrawn at any time.
17. Complaints
If you have concerns, please contact:
If unresolved, you may escalate the complaint to the HCPC or other relevant regulatory bodies.
18. Termination of Services
We reserve the right to terminate treatment where:
It is clinically inappropriate or unsafe
There is non-compliance with treatment
There is abusive or inappropriate behaviour
Payment obligations are not met
Where appropriate, alternative services will be suggested.
19. Changes to Terms
These terms may be updated from time to time. The latest version will always be available and will apply from the date of publication.
Consent Statement
By booking or attending an appointment, you confirm that you:
Understand the risks and limitations of physiotherapy
Consent to assessment and treatment
Agree to the payment and cancellation terms
Consent to data processing as described above
Understand that outcomes cannot be guaranteed
May withdraw consent at any time during treatment